Show All Answers

1. How do I apply for a Water Installer license in Mansfield?

Submit a complete Application for Water Installer License /DocumentCenter/View/4314 along with required documents and check fee to Eleanor McCarter, Mansfield Water Operation Facility at 500B East St. in Mansfield, MA 02048.  Regular business hours are Monday-Friday 7:00 am - 3:00 pm.  For additional questions call 508-261-7376. 

2. Does Mansfield offer Water Conservation Rebates?

Yes, the Town currently offers incentive rebates for homeowners who take action to reduce water consumption.  Save money by replacing older high water use appliances with qualifying low water use appliances and devices (i.e. washers, dishwashers, toilets, house filters, automatic sprinkler shut-offs).  See water rebate form for details.  New home construction, kitchen/bath remodeling projects, and replacement of broken devices  are not eligible for rebates. Water Conservation Rebate - Application Form

3. Does Mansfield add Fluoride in the public water system?

Yes.  The Town began adding Fluoride to the public water system in 1995 to promote good dental health.

4. Can I pay my Water bill by phone?

Yes.  To pay your water/sewer bill by phone call 508-261-7335.  The Department of Public Works office located at Mansfield Town Hall handles all water/sewer billing inquires. Contact DPW-Water Billing Supervisor Vel Bishop, or DPW-Water Admin. Renee Gauthier for billing assistance.

5. What should I do if I suspect a water leak on my property?

Report suspected water leaks to the Department of Public Works Admin. Tel. 508-261-7330.  The Town will dispatch a Water Division representative to the property to determine if the leak is on private property or Town responsibility.  Leaks on private property are the responsibility of the homeowner.  

6. How do I request a final reading for my property?

The Department of Public Works office handles all inquires related to water/sewer billing.  For assistance call Tel. 508-261-7335 or visit the billing office located at the Mansfield Town Hall (6 Park Row, Mansfield, MA 02048) during regular business hours; Mon, Tues. & Thurs. 8am-4pm, Wed. 8am-8pm and Friday 8am-12pm Noon.

7. How do I change name and/or address on my water service?

The Department of Public Works office handles all inquires related to water/sewer billing.  To update your account  information call Tel. 508-261-7335 or visit the billing office located at the Mansfield Town Hall (6 Park Row, Mansfield, MA 02048) during regular business hours; Mon, Tues. & Thurs. 8am-4pm, Wed. 8am-8pm and Friday 8am-12pm Noon.

8. What should I do if I have a high (or low) water/sewer bill?

The Department of Public Works office handles all inquires related to water/sewer billing.  For assistance call Tel. 508-261-7335 or visit the billing office located at the Mansfield Town Hall (6 Park Row, Mansfield, MA 02048) during regular business hours; Mon, Tues. & Thurs. 8am-4pm, Wed. 8am-8pm and Friday 8am-12pm Noon.

9. Who do I call for a water emergency after hours?

Call "911" to request immediate on-site response from the Water Division due to a water emergency (broken water service, shut off valve, or pipe burst, etc).   

* Standard Call Out fee shall apply for water emergency calls received outside of the regular business work hours (7am-3pm).